Returns, refunds and exchanges

We hope that you are satisfied with your order from us. However, we understand that you may occasionally wish to return an item/order if you change your mind, or if you find an item which is not as you expect, or if an item is faulty.

Please examine your items and inform us of any problems as soon as you receive your delivery, as returns must be processed within 14 days of receiving your order.

The procedure for returning an item to us depends on the circumstances. Please contact our customer services team immediately upon receiving your order, to discuss the best course of action: info@fontanaseeds.com

RETURNS:
Package must not be opened
Respond within 14 days after you received your delivery.

COMPLAINTS:
If, despite all good care, complaints arise that are justified, then the seller has the choice of the goods to be partially replaced or to reimburse.
The seller’s liability does not exceed the net invoice amount of the goods.
Buyer must submit original packaging (in connection with batch no.). Fontana Seeds gives no warranty, express or implied, as to description, productiveness or any other matter of any seeds or bulbs it sells and will not be responsible for the crop.

DAMAGE, DELAY OR LOSS
We must be notified as soon as possible of damage, delay or loss during transport. 

Check your item is in a resaleable condition and in its original packaging.