Ordering FAQ

Order Help & FAQs

Quick answers about ordering from Fontana Seeds.

Delivery cost
€3.75 to all EU countries
Processing time
Packed within 1–3 working days
Minimum order
No minimum spend

Orders & Shipping

Is there a minimum order amount?
No. There’s no minimum spend.
What are the delivery costs?
€3.75 to all EU countries.
When will my order be processed and shipped?
Orders are packed within 1–3 working days.
Can I change my order after placing it?
Yes, provided the order hasn’t shipped yet. Please double-check items, shipping address, and billing details before checkout. If you spot an error, contact us as soon as possible.
Can I cancel my order?
If your order hasn’t shipped yet, we can cancel it. Contact us as soon as possible with your order number.

Payments

When am I charged?
Your card or PayPal account is charged immediately after you place the order.
What payment methods do you accept?
PayPal, Visa, and Mastercard.

Returns & Refunds

We hope you’ll love your seeds, but if something isn’t right, we’re here to help.

How do I start a return?
Email us with your order number and reason for return. We’ll share the return address and next steps.
Damaged or incorrect items
Please contact us within a reasonable time after delivery with photos so we can make it right quickly.
Refund timing
Once we receive and inspect the return, refunds are issued to your original payment method. Your bank or card issuer may take a few days to post the credit.
Exclusions
Opened seed packets, final-sale items, and gift cards can’t be returned.

For full details, see our Returns & Refunds Policy.